2216470 - The Indexmanagement service is not running | SAP Knowledge Base Article

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2216470 - The Indexmanagement service is not running

Symptom

The Indexmanagment service does not work.

  1. When you navigate to System Administration -> System Configuration -> Knowledge Management -> Index Administration, you get the following error:

    "The index management service is not running"

    Index Administration.JPG

  2. When you navigate to System Administration -> Monitoring -> Knowledge Managment -> Indexing Monitor, you can see the following error:

    Runtime Error
    An exception occured while processing the request.
    Additional information: com.sapportals.wdf.WdfException: com.sapportals.wdf.WdfException: com.sapportals.wcm.WcmException: no IIndexService service available
    ExceptionID = 40264a09-0d2d-2f10-4683-b48382147327

    Indexing Monitor.JPG

  3. When you navigate to System Administration -> Monitoring -> Knowledge Managment -> Component Monitor -> Services the following error is displayed for Indexmanagement service:

    indexmanagement        Service        startup failed      

    Startup Error:    InvalidEntryException: Cannot replace invalid configurable [configurable_J2EE_GST_PMP_config://local/cm/services/indexes/doc2] in [plugin_[config_fwk_service]_config://local/cm/services/indexes] Inner exception is: InvalidCheckConfigException: invalid properties in configurable [config://local/cm/services/indexes/doc2] : repositorymanager; Inner exception is: InvalidCheckConfigException: InvalidCheckConfigException: Inside folder "config://local/cm/services/indexes/Index/repositorymanager", unable to find the configuration object "plugin_[config_fwk_service]_config://local/cm/repository_managers" referenced by the property "config://local/cm/services/indexes/Index/repositorymanager" elements of the list "config://local/cm/services/indexes/Index/repositorymanager" are invalid: "1"

    IndexManagementService..jpg

  4. In the default trace you can see the following errors:

    Error in Indexmanagement: TaskQueueReaderTask could not execute task because Index Service is not running com.sapportals.wcm.WcmException: Error in Indexmanagement: TaskQueueReaderTask could not execute task because Index Service is not running

    TaxonomyNamespaceManager.getChildren: Error because the index with name doc2 is not available. Probably you have to delete old taxonomy data in the taxdata repository - java.lang.NullPointerException: while trying to invoke the method com.sapportals.wcm.service.indexmanagement.IIndexService.getIndex(java.lang.String) of an object loaded from local variable 'indexService'


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Environment

  • SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 2 for SAP NetWeaver 7.0
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.30, EP 7.3, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, Content Management, CM , KBA , EP-KM-CM , KM Content Management , How To

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