SAP Knowledge Base Article - Preview

2215405 - ONS1046 and ONS1043 errors are logged while iOS 9 devices are not under MDM control even after upgrading to the supported Afaria server version

Symptom

  • Upgrade to Afaria 7 Service Pack 4 Hot Fix 19 or Service Pack 5 Hot Fix 13 (or higher) and notice that enrolled iOS 9 devices do not respond to MDM commands such as policy pushes and locks.
  • The messages "ONS1046: Controlling device UDID:<#> - Fail-Not under MDM control" and "ONS1043: Notifying UDID:<#> - Fail-Unable to determine iOS Client notification method" may be recorded in the Afaria Server Log upon performing an MDM action.

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Environment

  • SAP Afaria 7 Service Pack 4 Hot Fix 19
  • SAP Afaria 7 Service Pack 5 Hot Fix 13

Product

SAP Afaria 7.0

Keywords

iphone, ipad, iOS 9 beta, iOS 9 lost mdm control, iOS 9 not under mdm control, afaria iOS 9 requirements , KBA , afaria sp5 , ons1043 , ons1046 , afaria sp4 , MOB-AFA , Afaria , Problem

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