SAP Knowledge Base Article - Preview

2214340 - How to handle the dump "OBJECTS_OBJREF_NOT_ASSIGNED" for report "AI_CRM_IM_UPDATE_FROM_SAP"

Symptom

Job SM:REFRESH MESSAGE STATUS (Report:AI_CRM_IM_UPDATE_FROM_SAP) is scheduled for updating the incidents.

But you find that incidents can not be updated and there is below dump in ST22.

****************************************************
Category               ABAP Programming Error
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Except.                CX_SY_REF_IS_INITIAL
ABAP Program           CL_IM_AI_IM_MAIL_FORMS========CP
Application Component  SV-SMG-SUP

Access via 'NULL' object reference not possible.You attempted to use a 'NULL' object reference (points to 'nothing')
access a component (variable: "IO_PARTNER").
***************************************************


Read more...

Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

SPPFCADM,CRM_ORDER, XXXX_MAIL_FORM,AI_CRM_IM_UPDATE_FROM_SAP,REFRESH MESSAGE STATUS,CX_SY_REF_IS_INITIAL,CL_IM_AI_IM_MAIL_FORMS , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.