2213199 - Add additional contacts (including system opener) to a support incident - SAP ONE Support Launchpad | SAP Knowledge Base Article

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2213199 - Add additional contacts (including system opener) to a support incident - SAP ONE Support Launchpad

Symptom

  • How to add contacts to an incident
  • Update incident contacts
  • Add S-Users to incidents
  • Add another person to a support incident
  • Add system opener to incident
  • Can the reporter name be changed on an incident?
  • Can't add additional contacts to an existing incident
  • How to add more users to an incident so they get notified
  • How to add an additional contact to a SuccessFactors incident
  • I want someone else to get an email when the incident is updated
  • A colleague needs to be notified when the incident is updated by SAP
  • How can I add other people to the incident so they receive email update notifications?

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Environment

SAP ONE Support Launchpad

Keywords

e-mail , sms , text messages , text notifications , email notifications , email messages , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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