SAP Knowledge Base Article - Preview

2208478 - Publication doesn't send email when source document is an Excel file in BI4.1 SP2 and SP4

Symptom

  • When a publication is scheduled to email destination, it shows "Success" in History. However the email isn't sent to recipients
  • Issue happens when publication uses an Excel(.xlsx) file as source document

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Environment

Note: The issue has been tested with following BI versions only. It could happen with other Service Packs prior to Service Pack 6.

  • SAP BusinessObjects Business Intelligence platform 4.1 Service Pack 2
  • SAP BusinessObjects Business Intelligence platform 4.1 Service Pack 4
  • Windows Server 2008 R2 Server

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

publication, Excel, Email not sent, SMTP , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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