2208098 - Built-in Windows OS zip tool causing a permission issue with the SMP installer. | SAP Knowledge Base Article

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2208098 - Built-in Windows OS zip tool causing a permission issue with the SMP installer.

Symptom

The SMP 2.3.x service pack installer fails for an unknown reason.

Below is the installer log when running the installer command 'setupConsole' from a mapped drive: 

(Jun 16, 2015 2:10:05 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, dbg, extract zip: execute() (Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, dbg, Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules\adminTooling\sup_at_upgrade.zip extracted to C:\Sybase\MobilePlatform\InstallLogs\upgrade: true
(Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg, AdminTooling: command: Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5
.239-drop10\modules\common\redirect.bat (Jun 16, 2015 2:10:06 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg,
AdminTooling: arguments:  "Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules\adminTooling\upgrade_admintooling.bat" "C:\Sybase\Mobile

Platform" "C:\Sybase\MobilePlatform\sapjvm_71022" "C:\Sybase\MobilePlatform\InstallLogs\upgrade\componentUpgrade.log" "C:\Sybase\MobilePlatform\InstallLogs\upgrade\upgrade_admintoolingErrMessageFile.txt" "true" "true" "true" "9999" "C:\Sybase\SCC-3_2"
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExecSilentUpgrade, dbg, return value: 0
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExtractZipFile, dbg, extract zip: execute()

java.io.FileNotFoundException: C:\Sybase\SCC-3_2\common\lib\csi-uaf-sup.jar (Access is denied)
       at java.io.FileOutputStream.open(Native Method)       
       at java.io.FileOutputStream.<init>(Unknown Source)
       at java.io.FileOutputStream.<init>(Unknown Source)
       at com.sybase.stf.install.uep.util.ZipFileUtil.extract(Unknown Source)
       at com.sybase.stf.install.uep.wizardaction.ExtractZipFile.install(Unknown Source)
       at com.sybase.stf.install.uep.wizardaction.ExtractZipFile.run(Unknown Source)
       at java.lang.Thread.run(Unknown Source) (Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.Extract
ZipFile, err, ERROR: java.io.FileNotFoundException: C:\Sybase\SCC-3_2\common\lib\csi-uaf-sup.jar (Access is denied)
(Jun 16, 2015 2:10:16 PM), null, com.sybase.stf.install.uep.wizardaction.ExtractZipFile, err, ERROR: Z:\2.3.5\ebf23744\rt-spupgrade-x64-2.3.5.239-drop10\modules
\adminTooling\admintoolingSCC.zip extracted to C:\Sybase\SCC-3_2: false


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Environment

  • SMP Server 2.3.x
  • Windows 2008

Product

SAP Mobile Platform 2.3 ; SAP Mobile Platform 3.0 ; Sybase Unwired Platform 2.2

Keywords

SMP 2.3 install Winzip , KBA , MOB-SUP-RT , SUP Runtime , Problem

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