SAP Knowledge Base Article - Preview

2204726 - Chinese search and Wild Card search are not working - Agentry / SMP

Symptom

When you input the Chinese Character in search box, such as the function location, there would be no matching result.

When you input the English Character, such as 'ABC', the result will only display the ABC***, for example "ABCD" or "ABCAA".

However, character string like "DDABC" or "123ABC" cannot be found.


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Environment

  • SAP Work Manager 6.0
  • SAP Work Manager 6.1
  • SAP Work Manager 6.2
  • SAP Service Manager 4.0
  • SAP Service Manager 4.1
  • SAP Service Manager 4.2
  • SAP Mobile Platform SDK 3.0 (WPF, iOS and Android device)

Product

SAP CRM Service Manager 4.0.0 ; SAP CRM Service Manager 4.1.0 ; SAP CRM Service Manager 4.2.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.0.0 ; SAP Work Manager 6.1.0 ; SAP Work Manager 6.2.0

Keywords

Agentry, Chinese Search, Wild Card Search , KBA , agentry , chinese search , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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