SAP Knowledge Base Article - Preview

2203306 - Unable to connect to CMS database after upgrading to SAP Business Objects Business Intelligence 4.1 Service Pack 6

Symptom

  • After upgrading SAP Business Objects BI 4.0/4.1 any service pack to SAP Business Objects Business Intelligence 4.1 Service Pack 6 on Windows getting below error in Event Viewer : Server Intelligence Agent has failed to initialize. The port number is likely in use. Please confirm that your Server Intelligence Agent port number is not in use by another program. com/rsa/jsafe/CryptoJ
  • Upgrade Setup was completed successfully with no error or warnings.
  • Server Intelligence Agent (SIA) will be running but no CMS.exe was present in the Task Manager due to the issue.
  • When enabling the logging on the SIA below errors were found in the Logging Folder in SIA's Log file :

Failed to generate/obtain CAD key pair, selective server shutdown may be affected
|BBD36BF299AE4945BCE683AE774D87361|2015 08 06 13:55:59.152|-0400| |Fatal|  | | |GEAMSTBU*****(Server Name )| 1756|   1|main            | ||||||||||||||||||||com.businessobjects.cad.syslog||[Node Name: GEAMSTBU*****(Server Name )]
[User Name: bo*** (Username)]
Server Intelligence Agent has failed to initialize. The port number is likely in use. Please confirm that your Server Intelligence Agent port number is not in use by another program. com/rsa/jsafe/CryptoJ
|BBD36BF299AE4945BCE683AE774D87362|2015 08 06 13:55:59.152|-0400| |Fatal|  | | |GEAMSTBU*****(Server Name )| 1756|   1|main            | ||||||||||||||||||||com.businessobjects.cad.log||Failed to initialize CAD Servant.
|BBD36BF299AE4945BCE683AE774D87363|2015 08 06 13:55:59.152|-0400| |Fatal|  | | |GEAMSTBU*****(Server Name )| 1756|   1|main            | ||||||||||||||||||||com.businessobjects.cad.log||Unable to start the Server Intelligence Agent.
|BBD36BF299AE4945BCE683AE774D87364|2015 08 06 13:59:50.590|-0400|Information| |==| | |GEAMSTBU*****(Server Name )| 1756|  26|Thread-1        | ||||||||||||||||||||com.businessobjects.cad.syslog||[Node Name: GEAMSTBU*****(Server Name )]
[User Name: bo*** (Username)]
Server Intelligence Agent is stopping.
|CE162944B5D24308B7DA51EBA821F9400|2015 08 06 14:00:03.501|-0400|Error| |==|E| |GEAMSTBU*****(Server Name )| 3404|   1|main            | ||||||||||||||||||||com.businessobjects.cad.log||Failed to generate/obtain CAD key pair, selective server shutdown may be affected
|CE162944B5D24308B7DA51EBA821F9401|2015 08 06 14:00:04.111|-0400| |Fatal|  | | |GEAMSTBU*****(Server Name )| 3404|   1|main            | ||||||||||||||||||||com.businessobjects.cad.syslog||[Node Name: GEAMSTBU*****(Server Name )]
[User Name: bo*** (Username)]
Server Intelligence Agent has failed to initialize. The port number is likely in use. Please confirm that your Server Intelligence Agent port number is not in use by another program. com/rsa/jsafe/CryptoJ


Read more...

Environment

  • SAP Business Objects Business Intelligence (BI) 4.0/4.1
  • All supported Windows Operating System (OS)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

cms, sp6, bi, 4.1, 4.0, port, database, upgrade, fatal, error, failed, CAD, key, pair, com, com/rsa/jsafe/Crypto, crypto, , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.