SAP Knowledge Base Article - Preview

2202494 - Work Order does not reflect true process time.

Symptom

When checking the processing time of the Work Order, find it always has the same value, for example 15 min or 30 min.

It is expected to be the real processing time, which should be "Finish time - Start Time".

E.g. Start the work at 1:00 PM and finish it at 1:30 PM. The processing time should be 30 min, but you get 15 min in the Work Order.


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Environment

  • All versions of SAP Work Manager

Product

SAP Work Manager 6.0.0 ; SAP Work Manager 6.1.0 ; SAP Work Manager 6.2.0

Keywords

Agentry, work manager, work order, processing time, duration , KBA , agentry , time , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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