SAP Knowledge Base Article - Preview

2200447 - Failed to collect RDI data in SAP Contact Center due to user authentication errors

Symptom

  • You are running SAP Contact Center and are trying to collect statistical data to be sent to CRM through the RDI (Reporting Data Interface) API.
  • The consultant confirmed everything is set up, but soon realize both "CRMD_CIC_CTI_H" and "CRMD_CIC_CTI_I" tables in CRM are showing empty.
  • The RDI logs reveal the following error: ERR> Failed to authenticate login id [admin.bcm] for anonymous request due to incorrect login id. Please note that the "admin.bcm" could be different, as this depends on whatever was configured in IA during system deployment.

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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, DTE, Data Collector, Statistics, BI,authentication in integration interfaces , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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