SAP Knowledge Base Article - Preview

2191036 - Error "Entity could not be determined" occurs when trying to access an archived document via transaction SARI

Symptom

  • When trying to access an archived document via backend transaction SARI, error "Entity could not be determined" occurs, and the document could not be opened 
  • The error occurs when customers use their own custom archiving infostructure

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_SERORD , KBA , CRM-BF-AR , Archiving , Problem

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