2185860 - After applying service pack or patch on SAP BusinessObjects Business Intelligence Platform 4.0/4.1 Tomcat does not start. | SAP Knowledge Base Article

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2185860 - After applying service pack or patch on SAP BusinessObjects Business Intelligence Platform 4.0/4.1 Tomcat does not start.

Symptom

  • After doing the fresh install or applying any service pack or patch on the server where SAP BusinessObjects Business Intelligence Platform 4.0/4.1 and Tomcat (Bundled) does not start and goes on stopped state each time you try to start it.
  • When tomcat is started by the command line i.e. Navigate to Bin directory of Tomcat folder in command prompt and run Startup.bat it will throw the error :

mfcmain.jpg

  •  Below error is found in the Log folder (<installdir>/tomcat/log) for the Tomcat :

[2015-06-12 13:32:53] [debug] ( prunsrv.c:1679) [ 4780] Commons Daemon procrun log initialized
[2015-06-12 13:32:53] [info]  ( prunsrv.c:1683) [ 4780] Commons Daemon procrun (1.0.15.0 64-bit) started
[2015-06-12 13:32:53] [info]  ( prunsrv.c:1596) [ 4780] Running 'BOEXI40Tomcat' Service...
[2015-06-12 13:32:53] [debug] ( prunsrv.c:1374) [ 4980] Inside ServiceMain...
[2015-06-12 13:32:53] [debug] ( prunsrv.c:844 ) [ 4980] reportServiceStatusE: 2, 0, 3000, 0
[2015-06-12 13:32:53] [info]  ( prunsrv.c:1127) [ 4980] Starting service...
[2015-06-12 13:32:53] [debug] ( javajni.c:233 ) [ 4980] loading jvm 'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\\jre\bin\server\jvm.dll'
[2015-06-12 13:32:53] [debug] ( javajni.c:278 ) [ 4980] Setting DLL search path to 'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\\jre\bin\server'
[2015-06-12 13:32:53] [debug] ( javajni.c:278 ) [ 4980] Setting DLL search path to 'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\\jre\bin'
[2015-06-12 13:32:53] [error] ( javajni.c:291 ) [ 4980] The specified module could not be found.
[2015-06-12 13:32:53] [error] ( prunsrv.c:1162) [ 4980] Failed creating java D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\\jre\bin\server\jvm.dll
[2015-06-12 13:32:54] [error] ( prunsrv.c:1162) [ 4980] The specified module could not be found.
[2015-06-12 13:32:54] [error] ( prunsrv.c:1536) [ 4980] ServiceStart returned 1
[2015-06-12 13:32:54] [error] ( prunsrv.c:1536) [ 4980] The specified module could not be found.
[2015-06-12 13:32:54] [debug] ( prunsrv.c:844 ) [ 4980] reportServiceStatusE: 1, 1066, 0, 1
[2015-06-12 13:32:54] [info]  ( prunsrv.c:1598) [ 4780] Run service finished.
[2015-06-12 13:32:54] [info]  ( prunsrv.c:1764) [ 4780] Commons Daemon procrun finished

  • Tomcat was working fine before applying any update.
  • Reinstalling SAP BusinessObjects BI Service Pack/Patch does not help.
  • Replacing the SAPJVM with the working environment does not help.

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0/4.1.
  • All Supported Window's Operating System.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

mfc, tomcat, service pack, patch, not, working, C++, jvm.dll, security, start, stopped, microsoft, Msvcr100.dll, startup.bat, , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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