2185342 - Error "E-Mail was not sent; check if all the required details are maintained" occurs when sending a mail | SAP Knowledge Base Article

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2185342 - Error "E-Mail was not sent; check if all the required details are maintained" occurs when sending a mail

Symptom

  • When trying to send an outbound email, error CRM_EMAIL_MESSAGE 053 "E-Mail was not sent; check if all the required details are maintained" occurs
  • This happens when just the 'To' field is filled, but other partner fields such as Account and Contact are left empty (see screenshot below)

Email KBA.JPG

 


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_EMAIL_MESSAGE 053, contact, account , KBA , CRM-BTX-ACT , Activity Management , CRM-BF-PD , Partner Processing , Problem

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