2181437 - backend ST22 dump MESSAGE_TYPE_X occurred with Exception or blank screen on IC WebUI when searching from archive in interaction history | SAP Knowledge Base Article

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2181437 - backend ST22 dump MESSAGE_TYPE_X occurred with Exception or blank screen on IC WebUI when searching from archive in interaction history

Symptom

In CRM Interaction Center Web Client, If we checked check box "From Archive" and search customer interactions in interaction history like following screenshot, you will see "500 SAP Internal Server Error" or blank screen on WebUI, meanwhile in T-code: st22, you will find short dump MESSAGE_TYPE_X like below.

Category                      ABAP Programming Error
Runtime Errors              MESSAGE_TYPE_X
ABAP Program               CF_ASIT_INTERNAL==============CP
Application Component  BC-CCM-ADK-AS

from archive.JPG


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

From Archive , KBA , CRM-IC-INR , Interaction Record , BC-CCM-ADK-AS , Archive Information System , CRM-IC-IHI , Interaction History , Problem

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