In CRM Interaction Center Web Client, If we checked check box "From Archive" and search customer interactions in interaction history like following screenshot, you will see "500 SAP Internal Server Error" or blank screen on WebUI, meanwhile in T-code: st22, you will find short dump MESSAGE_TYPE_X like below.
Category ABAP Programming Error
Runtime Errors MESSAGE_TYPE_X
ABAP Program CF_ASIT_INTERNAL==============CP
Application Component BC-CCM-ADK-AS
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
From Archive , KBA , CRM-IC-INR , Interaction Record , BC-CCM-ADK-AS , Archive Information System , CRM-IC-IHI , Interaction History , Problem
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