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2177551 - Some CCMS Metrics remain grey in Solution Manager Technical Monitoring

Symptom

In some cases CCMS metrics remain gray in Technical Monitoring. It can be misleading what is displayed in transaction RZ20 in the Managed System. It is possible that the RZ20 tree is showing a green value with actual data in the Managed System.

For example "Update response time - updateresponsetime" metric is gray. Also it can happen for other CCMS-based metrics -> Spool.

Gray status "Info: last value is older than 5 minutes"

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.1, version for SAP HANA

Product

SAP Solution Manager 7.1

Keywords

Solman_workcenter, MTEs, System Monitoring, Grey Metrics, /SDF/E2E_CCMS_MTE, CEN, R3UpdateResponseTime, SOLMAN, R3DialogResponseTime, interactive reporting. , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , Problem

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