SAP Knowledge Base Article - Preview

2177300 - How to better handle short connection breaks with SAP Contact Center Components


  • You are noticing network disconnections which causes unnecessary connection failures in SAP Contact Center (AKA BCM)
  • CDT (Communication Desktop Terminal) may appear frozen/unresponsive



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3,, 7.0.4,, 7.0.5, 7.0.6,, connection, break, slow, latency, performance, crash, network , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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