SAP Knowledge Base Article - Preview

2177300 - How to better handle short connection breaks with SAP Contact Center Components

Symptom

  • You are noticing network disconnections which causes unnecessary connection failures in SAP Contact Center (AKA BCM)
  • CDT (Communication Desktop Terminal) may appear frozen/unresponsive

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, connection, break, slow, latency, performance, crash, network , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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