2177266 - Elapsed time of confirmation set to 0.00H in SAP Work Manager | SAP Knowledge Base Article

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2177266 - Elapsed time of confirmation set to 0.00H in SAP Work Manager

Symptom

  • Issue with the calculation of confirmation time
  • This situation will happen in production
    • Example:
      ~~~~~~~~~~Start~~~~~~~~~~
      - a technician START the work order, and then, works for 1H. During that time, the tablet goes in sleep mode so that the battery is not drained out (Work Manager goes in offline mode).
      - The technician finishes his work and log back in Work Manager in online mode.
      - He hits the STOP button, but then, the elapsed time is set to 0.00H.
      - If this whole process is done in offline mode (Start / Stop), the elapsed time is correctly calculated.
      - If the Start is clicked when in Online mode, and the Stop is clicked when in Offline mode, the elapsed time is not correctly calculated (set to 0.00H).
      ~~~~~~~~~~End~~~~~~~~~~~

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Environment

  • SAP Work Manager 6.x

Product

SAP Work Manager 6.1.0 ; SAP Work Manager 6.2.0 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4

Keywords

startTime, FinishTime, SAPWM , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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