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2174821 - SSO does not work anymore

Symptom

  • Agents are unable to use the SSO certificate, unless other certificates are uninstalled.
  • Your agents are also using other systems that require Certificates like Lync.
  • The same SSO works fine in Windows Server 2008 but not in Windows Server 2012 or 2012R2.
  • You are running SAP Contact Center on Windows Server 2012 and after upgrading to the OS, Single Sign On (SSO) is no longer working.
  • At logs, you will see the following errors:
    • ERR> SecureContext::VerifyClient: CertVerifyCertificateChainPolicy failed due to error [0x800b0109] in PolicyStatus
    • DBG> (022BAEA4) LastError::WinError TcpConnection::OnIoCompletion, SSLDecrypt failed - 2148204809 (0x800b0109) A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Certificate Authority, Mix Certificates, Windows Server 2012 2012R2 SSO certificate chain multiple CA trust , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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