2174189 - Incident in CRM WEB UI restricted to 40 Characters | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2174189 - Incident in CRM WEB UI restricted to 40 Characters

Symptom

  • Incident was created from SAP GUI using Help --> Create Support Message with description of 60 characters, but in CRM WEB UI, it only shows 40 characters.
  • Field type BCOS_SHTXT is 60 Characters long in the managed systems but the description field in Solution Manager is restricted to 40 Characters only.
  • Description in table CRMD_ORDERADM_H is also restricted to 40 characters only.

Read more...

Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager all versions

Keywords

SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.