SAP Knowledge Base Article - Preview

2172431 - Error: "Account Information Not Recognized: The CMS system database is not available... (FWM 02088)" when logging in to the BI platform

Symptom

When logging in to BI Launchpad / InfoView or the CMC, following Error appears:

“Account Information Not Recognized: The CMS system database is not available. This error cannot be rectified by the end user. Report this error to your system administrator or database administrator. (FWM 02088)”


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.X
  • SAP BusinessObjects Enterprise XI 3.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

FWM 02088, CMC, XI3.1 4.X, 4.0, 4.1, 4.2, CMS system database, BI Platform, , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To

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