SAP Knowledge Base Article - Preview

2172301 - "INS00140:The Product keycode is not valid" error is displayed when installing Dashboard 4.x / upgrade BO 3.X with a correct license key

Symptom

  • Dashboard Designer 4.x installation failed with error INS00140
  • SAP BusinessObjects Enterprise XI 3.1 upgrade failed with error INS00140
  • The Product keycode is not valid. INS00140
  • Cannot install Dashboard 4.0 even the key is correct.

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Environment

  • Dashboard 4.x
  • SAP BusinessObjects Enterprise XI 3.1

Product

SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

Dashborad, 4.0, 4.1, installation, cannot, windows, win7, INS, 00140, folder, patch, C driver, Designer, ins, license, licence key , KBA , BI-RA-XL , Dashboards and Presentation Design , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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