2170947 - Failure to install SDK 15.7 SP133 from a network mounted directory on Windows 2012 | SAP Knowledge Base Article

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2170947 - Failure to install SDK 15.7 SP133 from a network mounted directory on Windows 2012

Symptom

  • The installer fails to install SAP Sybase SDK 15.7 SP133 or PC-Client provided with SAP Adaptive Server Enterprise (ASE) 15.7 SP130 from a network mounted directory on a Windows 2012 server.
  • The setup.exec is used, and it is Run as Administrator.
  • The installer reports more than 30 FatalErrors.
  • The failed SDK installation started with several of similar errors:

    Custom Action:            com.sybase.ia.common.InstallMergeModuleStatus
                              Status: FATAL ERROR
                              Additional Notes: FATAL ERROR -     class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: Language Modules: FAILED.  See log file C:\Sybase_157\log\lang.log for detail.

    Install Merge Module:      \\mm02730p2\downloaded files\sybase_157_confirmed\SDK1570133_0-11013490\ebf23795\archives\conn_lm_mm\conn_lm.iam.zip
                              Status: FATAL ERROR

    Install Merge Module:      \\mm02730p2\downloaded files\sybase_157_confirmed\SDK1570133_0-11013490\ebf23795\archives\conn_lm_mm\conn_lm.iam.zip
                              Status: SUCCESSFUL
                              Additional Notes: NOTE - Installing: conn_lm.iam.zip

    and then there were more of the following errors:

    DEBUG>>> 05-19-15 15:42:28 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_VAR_PROP_FILE$ = C:\Sybase_157\sybuninstall\comp\LanguageModules\installvariables.properties
    DEBUG>>> 05-19-15 15:42:28 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_MM_NAME$ = Language Modules
    DEBUG>>> 05-19-15 15:42:28 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_INSTALL_LOG$ = C:\Sybase_157\log\lang.log
    DEBUG>>> 05-19-15 15:42:28 : InstallMergeModuleStatus.install(): C:\Sybase_157\sybuninstall\comp\LanguageModules\installvariables.properties does not exist.
    Execute Custom Code
        class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException Language Modules: FAILED.  See log file C:\Sybase_157\log\lang.log for detail.
    DEBUG>>> 05-19-15 15:42:45 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_VAR_PROP_FILE$ = C:\Sybase_157\sybuninstall\comp\ConnectivityLanguageModules\installvariables.properties
    DEBUG>>> 05-19-15 15:42:45 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_MM_NAME$ = Connectivity Language Modules
    DEBUG>>> 05-19-15 15:42:45 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_INSTALL_LOG$ = C:\Sybase_157\/log\conn_lang.log
    DEBUG>>> 05-19-15 15:42:45 : InstallMergeModuleStatus.install(): C:\Sybase_157\sybuninstall\comp\ConnectivityLanguageModules\installvariables.properties does not exist.
    Execute Custom Code
        class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException Connectivity Language Modules: FAILED.  See log file C:\Sybase_157\/log\conn_lang.log for detail.
    DEBUG>>> 05-19-15 15:43:04 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_VAR_PROP_FILE$ = C:\Sybase_157\sybuninstall\comp\OpenClient\installvariables.properties
    DEBUG>>> 05-19-15 15:43:04 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_MM_NAME$ = Open Client
    DEBUG>>> 05-19-15 15:43:04 : InstallMergeModuleStatus.install(): $INSTALL_MM_STATUS_INSTALL_LOG$ = C:\Sybase_157\log\open_client.log
    DEBUG>>> 05-19-15 15:43:04 : InstallMergeModuleStatus.install(): C:\Sybase_157\sybuninstall\comp\OpenClient\installvariables.properties does not exist.
    Execute Custom Code
        class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException Open Client: FAILED.  See log file C:\Sybase_157\log\open_client.log for detail.
    ..

  • None of the suggested log files exists after the SDK or PC-Client installation fails.
  • The same kind of installation successfuly completes on a Windows 8 server.

Read more...

Environment

  • PC-Client in SAP Adaptive Server Enterprise (ASE) 15.7 SP130
  • SAP Sybase Software Developer Kit (SDK) 15.7 SP133
  • Microsoft Windows 2012

Product

SAP Adaptive Server Enterprise 15.7 ; Sybase Software Developer Kit 15.7

Keywords

local, NFS , KBA , BC-SYB-SDK , SDK , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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