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2170303 - "This page can't be displayed" when browsing to the Afaria Admin UI

Symptom

  • A user sees "This page can't be displayed" when browsing to the Afaria Admin UI in Internet Explorer 11.
  • The following error is seen in the Event Viewer logs:

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 5/4/2015 11:23:43 AM
    Event time (UTC): 5/4/2015 3:23:43 PM
    Event ID: 85c9b99f1dbe4956a58cd926131ed848
    Event sequence: 1462
    Event occurrence: 485
    Event detail code: 0

    Application information:
    Application domain: /LM/W3SVC/1/ROOT/<Afaria>
    Trust level: Full
    Application Virtual Path: /Afaria
    Application Path: <AfariaInstallPath>
    Machine name: <MachineName>

    Process information:
    Process ID: 3792
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM

    Exception information:
    Exception type: ArgumentOutOfRangeException
    Exception message: StartIndex cannot be less than zero.
    Parameter name: startIndex

    Request information:
    Request URL: http://localhost/Afaria/default.aspx
    Request path: /Afaria/default.aspx
    User host address: ::1
    User: FOS\whatsup
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: NT AUTHORITY\SYSTEM

    Thread information:
    Thread ID: 4
    Thread account name: NT AUTHORITY\SYSTEM
    Is impersonating: True
    Stack trace: at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
    at XcelleNet.Afaria.Webforms.Global.Session_Start(Object sender, EventArgs e)
    at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
    at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
    at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
    at System.Web.HttpApplication.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


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Environment

SAP Afaria 6.6 Feature Pack 1

Product

SAP Afaria 6.6

Keywords

KBA , MOB-AFA , Afaria , Problem

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