2166450 - Extractor failing with CX_DIAGST_RETRIEVE_EXCEPTION - Solution Manager 7.10 | SAP Knowledge Base Article

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2166450 - Extractor failing with CX_DIAGST_RETRIEVE_EXCEPTION - Solution Manager 7.10

Symptom

Extractors are failing in the CCDB returning the message: 

"CCDB: A fatal error occurred for a store."

The logs in SLG1 will show that an agent is being checked, which is not related to the system related to the error. The extractor tries to get data from one system, but the agent checked is not a relevant one:

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

CX_DIAGST_RETRIEVE_EXCEPTION 
"An error occurred while parsing the Landscape!"
"Cannot retrieve a CIM instance from the CIM Reference"  'SAP_DiagnosticsAgentInstance.CreationClassName="SAP_DiagnosticsAgentInstance","DAA.SystemHome"
----Fatal Error: The landscape API raised an exception. [CX_DIAGST_RETRIEVE_EXCEPTION]
----Fatal Error: An error occurred while parsing the Landscape! [CX_DIAGLS_PARSE_EXCEPTION]
----Fatal Error: An error occurred while parsing the Landscape! [CX_DIAGLS_PARSE_EXCEPTION]
----Fatal Error: An error occurred while parsing the Landscape! [CX_DIAGLS_PARSE_EXCEPTION]
----Fatal Error: Cannot retrieve a CIM Instance from the CIM Reference 'SAP_DiagnosticsAgentInstance.CreationClassNam
----Fatal Error: e="SAP_DiagnosticsAgentInstance",Name="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.96"' [CX_DIAGLS_R
----Fatal Error: ETRIEVE_EXCEPTION]
----Fatal Error: No such instance: SAP_DiagnosticsAgentInstance.CreationClassName="SAP_DiagnosticsAgentInstance",Name
----Fatal Error: ="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.94" [CX_LMDB_OM_CIM_ERR]
----Fatal Error: ="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.96" [CX_LMDB_OM_CIM_ERR]
----Fatal Error: ="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.97" [CX_LMDB_OM_CIM_ERR]
----Fatal Error: ="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.98" [CX_LMDB_OM_CIM_ERR]
----Fatal Error: ="DAA.SystemHome.bgmdvcrmprjd1.InstanceNumber.99" [CX_LMDB_OM_CIM_ERR]
----Fatal Error:
----Fatal Error: Caused by
----Fatal Error: Program: CL_LMDB_WBEM_GET_INSTANCE=====CP
----Fatal Error: Include: CL_LMDB_WBEM_GET_INSTANCE=====CM001
----Fatal Error: Source line: 41
----Fatal Error:
----Fatal Error: Error message could not be attached to Store:
----Fatal Error: An exception with the type CX_SY_REF_IS_INITIAL occurred, but was neither handled locally, nor decla
----Fatal Error: red in a RAISING clause [CX_SY_NO_HANDLER]
----Fatal Error: Dereferencing of the NULL reference [CX_SY_REF_IS_INITIAL]
----Fatal Error:
----Fatal Error: Caused by
----Fatal Error: Program: CL_DIAGST_FACTORY=============CP
----Fatal Error: Include: CL_DIAGST_FACTORY=============CM00E
----Fatal Error: Source line: 19


[CX_LMDB_OM_CIM_ERR] , KBA , sbal_display , SV-SMG-DIA-APP-CA , Change Analysis + Reporting, Configuration Validation, CCDB , SV-SMG-LDB , Landscape Management Database (LMDB) , Problem

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