2166328 - CCtr 7.0.6.100 - Reporting Error for the "Talk time" in Agent Work Done Standard Report | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2166328 - CCtr 7.0.6.100 - Reporting Error for the "Talk time" in Agent Work Done Standard Report

Symptom

The "Agent Talking Time" seen e.g. in Agent Work Done report, shows different values than those of the e.g. "Agent Contact Handling Time".


Read more...

Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, FactCEMAgent, Reporting Issue , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.