2164948 - CDT screen popup when an e-mail or phone call arrives | SAP Knowledge Base Article

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2164948 - CDT screen popup when an e-mail or phone call arrives

Symptom

CDT goes to foreground


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Environment

  • SAP Contact Center
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management, 7.0, Integration, Telephony, ICI, CCI, CCtr, focus, e-mail, foreground, CDT, phone call, settings , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-CHA-TEL , Telephony Integration , Problem

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