2164771 - INPUT-OS-USER-PASSWORDS: SCS instance is not detected | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2164771 - INPUT-OS-USER-PASSWORDS: SCS instance is not detected

Symptom

In phase INPUT-OS-USER-PASSWORDS, after informing the user/password, SUM fails with the following error:

The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.

You can find more information in the files <SUM_DIR>\sdt\log\SUM\INPUT-OS-USER-PASSWORDS_<NR>.LOG and ProcessOverview.html.

In the phase log file (INPUT-OS-USER-PASSWORDS_<NR>.LOG) there are entries like the following:

[Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.
SCS instance is not detected.


Read more...

Keywords

SUM cannot detect SCS instance , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.