2164181 - Resource planner cannot find corresponding demands | SAP Knowledge Base Article

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2164181 - Resource planner cannot find corresponding demands

Symptom

  • Although the service order has been created and released by some user, resource planner cannot find the corresponding demands. The issue only happens for certain users. If another user creates and releases another service order, the demand can be found by resource planner
  • The dump happens and can be found in T-code ST22:
    Category               ABAP Programming Error
    Runtime Errors         MESSAGE_TYPE_X
    ABAP Program           CL_WFDS_APPLICATION_CRM_DEM===CP
    Application Component  CA-GTF-WFM
  • The message is raised:
    Message class....... "WFDS_DEMAND"
    Number.............. 002

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Environment

  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

RPA, assignments, CRM_BT_LRP, WFDS_DEMAND, CL_WFDS_APPLICATION_CRM_DEM, MESSAGE_TYPE_X, SAPLWFDS_CRM_INTEGRATION, x002, gref_wfm, demands_check, WFDSOI, SoiSrchVS, /SAPAPO/CL_LRP_CORE, INSTANCE_FOR_SYSTEM, resource, /SAPAPO/LRP_ACCESS, authority, S_TCODE, TCD , KBA , CRM-RPL-SRV , Labour Resource Planning within Service , CRM-BTX-SVO , Service Order , CA-GTF-WFM , Workforce Management Core , Problem

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