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2164002 - Diagnostic agent does not start in Windows server

Symptom

The following two conditions are met:

  • The diagnostic agent does not start in a Windows server. The trace file (dev_smdagent) shows the following errors:

F  [Thr 18632] *** ERROR => SfEStartupError: SfCControlClient::SfCControlClient: NiBufReceive failed (rc = -6 NIECONN_BROKEN  [sfxxcli.hpp  332]
F  [Thr 18632] *** ERROR => Operation failed: SfEStartupError: NiBufReceive failed (rc = -6 NIECONN_BROKEN [sfxxmain.cpp 1186]

F  ********************************************************************************
F  *** ERROR => Cannot connect to parent process.
F  ***
F  *** Please see section 'Java process initialization issues'
F  *** in SAP Note 1316652 for additional information and trouble shooting advice.
F  ********************************************************************************

F  [Thr 18632] *** LOG => exiting (exitcode -21001, retcode 2).

  • There is, at least, one icman or sapwebdisp process running in the same server.

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Environment

Windows OS

Keywords

NIECONN_BROKEN, DAA, SMD, diagnostic agent, ICM, icman, sapwebdisp, exitcode, -21001 , KBA , BC-NET , Network Infrastructure , BC-CST-IC , Internet Communication Manager , BC-CST-WDP , Web Dispatcher , SV-SMG-DIA , Solution Manager Diagnostics , Problem

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