2163530 - Mobile Edit Assignment and update the date/time stamp updates MRS correctly while editing MRS date/time stamp does not update SAP Service Manager Agentry clients | SAP Knowledge Base Article

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2163530 - Mobile Edit Assignment and update the date/time stamp updates MRS correctly while editing MRS date/time stamp does not update SAP Service Manager Agentry clients

Symptom

  • When the mobile user initiates the Service Manager Edit Assignment and update the date/time stamp and transmits, it updates the correct time back to SAP MRS properly
  • When the user changed the assignment and update the date/time from SAP MRS ,the same is not reflected back to the mobile users mobile device during transmit and synching

From MRS:

a.png

From Mobile Agentry client device:

B.png


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Environment

  • SAP CRM Service Manager 4.2
  • SAP Mobile Platform 3.0 (SP04)

Product

SAP CRM Service Manager 4.2.0 ; SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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