SAP Knowledge Base Article - Preview

2163514 - ERROR: No e-mail address in your user master record; E-mail will not be sent - Solution Manager

Symptom

  • More > Send e-mail fails
  • User is getting error when sending E-mail from an Incident
  • ERROR: User <user name> (person responsible) is not a business partner
  • ERROR: No e-mail address in your user master record; E-mail will not be sent
  • User may see the following error details:

Diagnosis
You have entered a name or number that does not exist in the business partner master data. This can be for the following reasons:

The person, organization, or hierarchy has not been defined in the master data.
The name or number represents a partner who has been defined in an area other than business partner master data, for example, in Human Resources.
System Response
The system cannot determine the business partner.

For example, the system cannot recognize an employee's user ID as a business partner unless the employee has been entered as a business partner, and the master data includes his or her user ID.

Procedure
Create a corresponding business partner with the partner number or a group hierarchy with the description I844466.

If you use a name or another number as the partner number:

Check whether the entry has been maintained in the master data for this partner.
If you use a user ID, check that it is maintained in the User field for the role Employee in the master data for the partner you want. You can only maintain this field if personnel data is not delivered by a human resources system.
If your entry is for a group hierarchy that the system cannot find, use the input help.
 

 


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, email, business partner, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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