SAP Knowledge Base Article - Preview

2163108 - Adaptive Processing Server and WebIntelligenceProcessingServer restart when creating WebIntelligence document based on huge Excel file

Symptom

When creating WebIntelligence document from Launchpad based on a huge Excel file (more than 7 MB) the following behavior occurs:

  • Adaptive Processing Server containing Excel Data Access Service uses high memory (More than 5 GB).
  • WebIntelligenceProcessingServer and Adaptive Processing Server containing Excel Data Access Service restart automatically.
  • The following error is displayed:

webi error.jpg

Notice that when creating the WebIntelligence document from Webi Rich Client the following error occurs: "com.sap.sl.cdp.exception.CDPSLException: An error has occurred from the server. Unable to create or update the Excel personal data provider: cannot open the workbook. (IES 10872)".


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Environment

SAP BusinessObjects Business Intelligence platform 4.1 SP3

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

APS, WPS, Webi, refresh, leak memory, memory usage. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , Bug Filed

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