SAP Knowledge Base Article - Preview

2162197 - User cannot choose FINI status in Complaint

Symptom

Although in status profile the FINI status should be available for choose, the status does not exist in drop down list when user tries to set completed.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_COMPL_BEFORE_COMPLETED_EC, BUS2000120, TXT04, TXT30, I1005, reference, FINI, follow-up, "follow-up activities not completed"  , KBA , CRM-BTX-COM , Complaints/Returns/In-house Repairs , CRM-BTX-BF-STA , Status Management for Business Transactions , Problem

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