SAP Knowledge Base Article - Preview

2161942 - CRM IC: How to configure the layout of an IC business role

Symptom

You want to adopt the layout of an IC business role.


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Environment

CRM Interaction Center Webclient

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package SAP CRM 7.0, all versions
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , layout , context area , toolbar , crm ic , interaction center , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To

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