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2161384 - Enter System Parameters: "On this server, no client software is available for ... "

Symptom

When executing activity "Setup DBA Cockpit Connection", an error is raised:

"On this server, no client software is available for SAP Sybase ASE; see SAP Note 1532253"

erro.png

 

 

Additionaly, the work process used to process this request will have logs similar to the below:

B Mon Apr 27 11:26:38 2015
B Loading DB library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' ...
B Library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' loaded
B *** ERROR => Version mismatch between kernel (720.00) and DBSL shared library (721.02)
[dbcon.c 5446]
B {root-id=005056A4242E1EE4BB9F4495184A935A}_{conn-id=005056A4242E1EE4BB9F44A81F8A735A}_1
B ***LOG BZY=> unexpected return code 11 calling CON [dbds 895]
B ***LOG BZY=> unexpected return code 4 calling DBDS [dbacds 1555]
B
B Mon Apr 27 11:28:19 2015
B Loading DB library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' ...
B Library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' loaded
B *** ERROR => Version mismatch between kernel (720.00) and DBSL shared library (721.02)
[dbcon.c 5446]
B {root-id=005056A4242E1EE4BB9F4495184A935A}_{conn-id=005056A4242E1EE4BB9F44A81F8A735A}_1
B ***LOG BZY=> unexpected return code 11 calling CON [dbds 895]
B ***LOG BZY=> unexpected return code 4 calling DBDS [dbacds 1555]
B table logging switched off for all clients
B Loading DB library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' ...
B Library '/usr/sap/<SID>/DVEBMGS<XX>/exe/dbsybslib.so' loaded
B *** ERROR => Version mismatch between kernel (720.00) and DBSL shared library (721.02)
[dbcon.c 5446]
B {root-id=005056A4242E1EE4BB9F4495184A935A}_{conn-id=005056A4242E1EE4BB9F44A81F8A735A}_1
B ***LOG BZY=> unexpected return code 11 calling CON [dbds 895]
B ***LOG BZY=> unexpected return code 4 calling DBDS [dbacds 1555]


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Environment

  • SAP Solution Manager 7.1 using a different database system than the system being connected.
  • Managed system using Sybase ASE.

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Problem

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