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2161091 - Enterprise Manager is offline due to error 'com.sap.smd.introscope.em.IntroscopeException: http status code 503'

Symptom

In the Basic Configuration, the Enterprise Manager status is red (offline), the defaultTrace.rfc file of the Solution Manager JAVA stack shows the following error to contact the EM:

#1.5#EE9E8BAA000C00820000D45A011100E400051474502D39E7#1429864677455#com.sap.smd.introscope.em.rest.EmRestGateway##com.sap.smd.introscope.em.rest.EmRestGateway.test####039B88A0E94311E4B17400002E3F768A#039b88a0e94311e4b17400002e3f768a-0#039b88a0e94311e4b17400002e3f768a#Thread[ExRun:default_1,10,default:ExecTG]##0#0#Error##Java###Error accessing to Enterprise Manager: <emhost>@<emport>
[EXCEPTION]
{0}#1#com.sap.smd.introscope.em.IntroscopeException: http status code 503
at com.sap.smd.introscope.em.rest.IntroscopeHttpConnection.executeQuery(IntroscopeHttpConnection.java:152)"

Also, the IntroscopeEnterpriseManager.log contains:

"4/24/15 12:54:15.778 AM UTC [ERROR] [btpool0-119] [org.mortbay.log] /sapquery/status
java.lang.IllegalStateException: Committed
 at org.mortbay.jetty.Response.resetBuffer(Response.java:1024)
 at org.mortbay.jetty.Response.sendError(Response.java:240)"

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Environment

  • SAP Solution Manager 7.10
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

 message Entreprise Manager xxx:6001 offline , KBA , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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