2158452 - How to mask the last digits of external phone number in Contact Center Online Monitoring | SAP Knowledge Base Article

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2158452 - How to mask the last digits of external phone number in Contact Center Online Monitoring

Symptom

You want to mask the last digits of external phone numbers in Online Monitoring website and in the Reports. For example:

  • Seen in the field 'From' of screenshot below for the Online Monitoring Website
    phone.png
  • Sometimes you may also see some masking in the Online Reports

    2017-02-22_12-36-56.png

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Online Reports, RPT, Masking, Hidden, phone number, BCM, Contact Center, Data Protection, Rule , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMS , Please use CRM-CCI , CRM-BCM , Please use CRM-CCI , How To

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