You want to mask the last digits of external phone numbers in Online Monitoring website and in the Reports. For example:
- Seen in the field 'From' of screenshot below for the Online Monitoring Website
- Sometimes you may also see some masking in the Online Reports
SAP Contact Center 7.0
Online Reports, RPT, Masking, Hidden, phone number, BCM, Contact Center, Data Protection, Rule , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMS , Please use CRM-CCI , CRM-BCM , Please use CRM-CCI , How To
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