SAP Knowledge Base Article - Preview

2158452 - How to mask the last digits of external phone number in Online Monitoring and/or Reporting

Symptom

You want to mask the last digits of external phone numbers in Online Monitoring Web site and in the Reports. For example:

  • Seen in the field 'From' of screenshot below for the Online Monitoring Web site
    phone.png
  • Sometimes you may also see some masking in the Online Reports

    2017-02-22_12-36-56.png

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Online Reports, RPT, Masking, Hidden, phone number, BCM, Contact Center, Data Protection, Rule , KBA , CRM-CCI , Contact Center Infrastructure , How To

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