SAP Knowledge Base Article - Preview

2156346 - "Refine search criteria" error displayed when searching accounts with criteria "Territory id = is empty" combined with other search criteria

Symptom

Account search with criteria Territory ID and operator "Is empty" gives the correct results.  However, when search is combined with any other search criteria for example, country, state, role etc. error message "Refine search criteria" is displayed.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 EHP 1
  • SAP Customer Relationship Management 7.0 EHP 2
  • SAP Customer Relationship Management 7.0 EHP 3

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

BP_HEAD_SEARCH/MainSearch, CRM_TERRMAN, FM CRM_TERRMAN_ACC_NO_TERR , KBA , territory id , search , CRM-MD-BP , Business Partners , CRM-MD-TM , Territory Management , Problem

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