SAP Knowledge Base Article - Preview

2155335 - Incident prioritization for “ Recruiting Management(RCM) and Recruiting Marketing(RMK)“


Judging the right prioritiy for Cloud HCM Support Incidents. 

In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.



SuccessFactors BizX Suit

Recruiting Management(RCM) and Recruitingt Marketing(RMK)


Priority Incident Priority Priority Process
, KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , How To

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