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SAP Knowledge Base Article - PreviewSymptom
Judging the right prioritiy for Cloud HCM Support Incidents.
In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.
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Environment
SuccessFactors BizX Suit
EC-Payroll Integration
EC-Third Party Integration
SAP - Recruting Integration
SFSF Integration Over Boomi
SFSF Integration Over PI
Product
SAP SuccessFactors Employee Central integration to SAP Business Suite all versions
Keywords
Priority,
Incident Priority,
Priority Process , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem
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