SAP Knowledge Base Article - Preview

2155319 - Incident Prioritization for "SFSF INTEGRATION"

Symptom

Judging the right prioritiy for Cloud HCM Support Incidents. 

In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the incident priority.


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Environment

SuccessFactors BizX Suit

EC-Payroll Integration

EC-Third Party Integration

SAP - Recruting Integration

SFSF Integration Over Boomi

SFSF Integration Over PI

Product

SAP SuccessFactors Employee Central integration to SAP Business Suite all versions

Keywords

Priority,
Incident Priority,
Priority Process , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

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