2154872 - Confirm button in an incident is greyed for Key User in CRM WEB UI | SAP Knowledge Base Article

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2154872 - Confirm button in an incident is greyed for Key User in CRM WEB UI

Symptom

An incident cannot be Confirmed by Key User as Confirm button is greyed out.


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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager all versions

Keywords

SOLMAN, status profile, user status, requester, request , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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