- You are running on SAP Contact Center Support Pack 7 and lower and notice ocassional issues where CEM (Contact Event Manager), CD (Call Dispatcher) and AS (Agent Server) are not being able to communicate with CEM and eachother.
- In the CEM, CD and AS logs you find entries similar to the following:
- WRN> Connection/03196710 [Cem:Core]: SendAsyncSsl, WSA send failed: 10038.
- TRC> Relation/0319F590 [CallDispatcher:Core-Cem:Core]: The main connection disconnected [Connection/03196710 [Cem:Core]].
- TRC> Relation/016BD060 [Cem:Core-AgentServer:Agents]: Using connection timeout  and max send silence  seconds.
- WRN> class CEMServer id Cem:Core: Connection [Connection/04F0E520 [XX.XXX.XX.1XX:0->XX.XXX.XX.1XX:21019]] very close to timing out -  seconds to timeout of  seconds.
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 184.108.40.206, 7.0.4, 220.127.116.11, 7.0.5, 7.0.6, 18.104.22.168 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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