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2153936 - .\agentry\netmsg.cpp#276:NetMessage::respond - users cannot log during transmit - Agentry Hearbeat Fails - Agentry / SMP 3.0

Symptom

  • Agentry Users cannot log in during transmission to the server
  • Are there any automated alerts for the heartbeat and is there an auto recover for this one?
  • During the time of the utilization or failure the AgentryServer.exe was up to 4.6GB and the CPU Utilization was around 7 GB.
  • Why the Agentry heartbeat does fails from time to time and when this happens the Field Service Engineers (FSE) cannot connect to the Agentry in their iPads? 

~~~~~~~~~~~~Logs~~~~~~~~~~~~~~~~~~

~~~~~~~~~~start from threads~~~~~~~~~~~~

2015/04/07 16:24:29.379:             + ANGEL Vine=4066682428
2015/04/07 16:24:29.379:               + ANGEL Connection=31.110.84.249:49317
2015/04/07 16:24:29.379:                 + Data Chunk=0
2015/04/07 16:24:29.379:                   SSL error: error:2007107C:BIO routines:BIO_write:broken pipe

~~~~~~~~~~~~~~~~end~~~~~~~~~~~~~~~

~~~~~~~start from events.log~~~~~~~~~~~~~

04/07/2015 11:27:50, 1,         3,        11, Thr       5144, 201, 721, 0, iday, ..\agentry\netmsg.cpp#276:NetMessage::respond
04/07/2015 11:27:50, 1,         3,        11, Thr       9120, 202, 724, 0, iday, ..\agentry

~~~~~~~~~~end~~~~~~~~~~~~~~~~~~~~~


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Environment

  • Agentry 6.0.42
  • SAP Mobile Platform 3.0 SP04

Product

Agentry 6.0 ; SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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