- You have and Integration with SAP Contact Center (AKA BCM) and SAP CRM.
- After a Phone Call or Chat interaction has ended and the agent goes into a wrap-up state, CRM status goes to "Ready" but CDT (Communication Desktop Terminal) switches to "Not Ready" as seen in the below screenshots:
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, workmode , KBA , gscnaeast_video , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
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