- You have configured the SAP Contact Center to start an automatic wrap-up after a call has ended.
- The wrap-up is also including a timer which is displayed in the CRM Interaction Center and the wrap-up mode and timer only ends after hitting the "End" button in the toolbar.
- You would like for the wrap-up to automatically end after X amount of time.
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 22.214.171.124, 7.0.4, 126.96.36.199, 7.0.5, 7.0.6, 188.8.131.52, Wrap-up mode, afterwork, papperwork, presence, absence, transfer, warm tranfer, timer , KBA , gscnawest_video , video , CRM-CCI , Contact Center Infrastructure , How To
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