2151243 - Incident forwarded to SAP automatically when the end user reply in VAR senario. | SAP Knowledge Base Article

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2151243 - Incident forwarded to SAP automatically when the end user reply in VAR senario.

Symptom

When VAR partner's enduser replied an incident to support desk, then the incident was automatically sent to SAP if the component is changed to XX-SER*(Like XX-SER-NET-HTL).


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Environment

Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

VAR Partner, ITSM, SMIV, ZMIV, Component, automatically forwarded to sap, author action, sm30, system status, open, I1002,IM_REP_STA, AGS_WORK_CUSTOM , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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