When VAR partner's enduser replied an incident to support desk, then the incident was automatically sent to SAP if the component is changed to XX-SER*(Like XX-SER-NET-HTL).
Solution Manager 7.1
VAR Partner, ITSM, SMIV, ZMIV, Component, automatically forwarded to sap, author action, sm30, system status, open, I1002,IM_REP_STA, AGS_WORK_CUSTOM , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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