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2148440 - Backup Server installed correctly, but shuts down soon after starting up - SAP ASE

Symptom

  • This is an installation problem.
  • All relevant diagnostic information reviewed shows no backup server problems:
    • master..sysservers and sp_helpserver entries show correct entry for Backup Server
    • ipconfig output confirms name of host server as 'SYBASE',
    • netstat does not show any port conflict
    • You are able to ping the port assigned to Backup Server without any difficulties.
    • SYB_BACKUP has a correct entry in interfaces file
  • The error in ASE errorlog says there is an issue with the interfaces file:

kernel  Connectivity Library (Directory Control Layer) Error: Error returned by service provider.
kernel  Connectivity Library (Directory Control Layer) Error: (InterfacesDriver): Requested server name not found.
server  Error: 7220, Severity: 11, State: 1
server  Site 'SYB_BACKUP' not found in interfaces file.


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Environment

  • SAP Adaptive Server Enterprise (ASE) 12.5.4
  • Backup Server 12.5.4 EBF 13387
  • Microsoft Windows [Version 5.2.3790] Windows Server 2003 in Citrix Virtual Machine

Product

Sybase Adaptive Server Enterprise 15.5

Keywords

cannot backup, restore, configuration, BS , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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