2147998 - How to restrict the status in pull down list when searching in CRM UI | SAP Knowledge Base Article

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2147998 - How to restrict the status in pull down list when searching in CRM UI

Symptom

When you want to search ITSM documents via status in CRM UI,you may found there are same status for different transaction types.
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Environment

Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

restrict status, search criteria, DNO_CUST04, SPRO, IMG, PROCESS_TYPE,PROCESS_TYPE_ADD, Channel, CRM webclient ui, CRM_UI, SM_CRM, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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