When you want to search ITSM documents via status in CRM UI,you may found there are same status for different transaction types.
Solution Manager 7.1
restrict status, search criteria, DNO_CUST04, SPRO, IMG, PROCESS_TYPE,PROCESS_TYPE_ADD, Channel, CRM webclient ui, CRM_UI, SM_CRM, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To
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