When you want to search ITSM(Service desk) documents via status in CRM UI,you may found there are same status for different transaction types.
Solution Manager 7.1 and above
restrict status, search criteria, DNO_CUST04, SPRO, IMG, PROCESS_TYPE,PROCESS_TYPE_ADD, Channel, CRM webclient ui, CRM_UI, SM_CRM, ITSM, SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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