2144083 - Queue Contact Information Popup doesn't work | SAP Knowledge Base Article

SAP Knowledge Base Articles - preview

2144083 - Queue Contact Information Popup doesn't work


  • You have configured the "Queue Contact Information" in SAP Contact Center System Configurator - Queue Management - Queues - CDT Settings
  • In CDT, there should be a popup prompting to show the queue contact information when there's an inbound queue contact



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Pop up, window, message, Communication Desktop, CDT, CCI, Contact Center, Softphone, BCM, Queue Information , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.