- VAR partners that have achieved Partner Center of Expertise (PCOE) certification are entitled to sell and deliver VAR-delivered support.
- These partners are contractually bound to provide all 1st and 2nd level support for their customers.
- If development support is required the incident must be forwarded to SAP, but only after the partner’s support duties have been performed.
- If this note is attached to your incident, it means that the partner support obligations have not been sufficiently fulfilled in this incident.
message, OEMs, partner type, contractual obligations, value added resellers, support providers, original equipment manufacturers, partnerEdge , KBA , XX-SER-SAPSMP-CON , SAP Support Portal - Contents , How To
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