2144008 - Partner Support Obligations | SAP Knowledge Base Article

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2144008 - Partner Support Obligations

Symptom

  • VAR partners that have achieved Partner Center of Expertise (PCOE) certification are entitled to sell and deliver VAR-delivered support.
  • These partners are contractually bound to provide all 1st and 2nd level support for their customers. 
  • If development support is required the incident must be forwarded to SAP, but only after the partner’s support duties have been performed. 
  • If this note is attached to your incident, it means that the partner support obligations have not been sufficiently fulfilled in this incident.

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Keywords

message, OEMs, partner type, contractual obligations, value added resellers, support providers, original equipment manufacturers, partnerEdge , KBA , XX-SER-SAPSMP-CON , SAP Support Portal - Contents , How To

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